TRAININGS
BUILDING INTERCULTURAL CAPACITY FOR STRONGER COMMUNITIES AND ORGANIZATIONS
Damina Global Consulting LLC partners with city governments, employers, and community organizations to strengthen intercultural competence and inclusive leadership. Our Intercultural Development training series, aligned with the Intercultural Development Inventory (IDI), equips leaders and teams with practical skills to communicate across difference, make equitable decisions, build trust, and create environments where everyone can thrive. Through engaging, locally grounded workshops, we help organizations move from good intentions to measurable impact.
MODULE 1: UNDERSTANDING OUR CHANGING COMMUNITIES
Overview
This foundational module introduces participants to the cultural and demographic shifts shaping organizations and communities. Participants explore how culture influences values, communication, expectations, and decision-making—and how limited cultural awareness can affect leadership, service delivery, and workplace effectiveness.
Learning Outcomes
Participants will be able to:
Define culture beyond surface-level differences
Identify how assumptions and limited exposure affect interactions
Recognize early intercultural orientations using the IDI framework
Increase awareness of cultural differences in local contexts
Delivery Formats
a) 2-hour interactive workshop
b) In-person or virtual
c) Suitable for mixed or sector-specific groups
Call to Action
Build a strong foundation for intercultural effectiveness.
Contact Damina Global Consulting LLC to schedule this introductory training for your organization or department.
MODULE 2: FROM AWARENESS TO ACTION – LEADING ACROSS DIFFERENCE
Overview
This module helps leaders recognize “us vs. them” thinking and overgeneralizations that can create tension and division. Participants learn how to move beyond polarized perspectives toward curiosity, empathy, and more effective engagement across differences.
Learning Outcomes
Participants will be able to:
Identify polarization dynamics in teams and communities
Understand how bias and overgeneralization show up in daily interactions
Practice reframing and responding constructively across difference
Strengthen leadership presence in diverse settings
Delivery Formats
a) 2-hour skills-based workshop
b) In-person or virtual
c) Ideal for supervisors, managers, and community leaders
Call to Action
Strengthen leadership across difference.
Partner with Damina Global Consulting LLC to equip your leaders with practical intercultural skills.
MODULE 3: EQUITY, ACCESS, AND TRUST
Overview
This module addresses one of the most common intercultural challenges: the belief that treating everyone the same leads to fairness. Participants examine how systems, policies, and practices can produce unequal outcomes—and how leaders can build trust and improve access through culturally responsive approaches.
Learning Outcomes
Participants will be able to:
Understand why “same treatment” can result in inequity
Recognize the role of culture, identity, and power in systems
Identify barriers to trust and access for diverse populations
Apply equity-informed thinking to leadership and decision-making
Delivery Formats
a) 2-hour interactive workshop
b) In-person or virtual
c) Highly effective for public sector, HR, and nonprofit teams
Call to Action
Move from intention to impact.
Engage Damina Global Consulting LLC to help your organization build trust and equitable outcomes.
MODULE 4: COMMUNICATION ACROSS DIFFERENCE
Overview
Effective communication is essential in diverse environments. This module provides participants with practical tools to navigate differences in communication styles, expectations, and cultural norms, reducing misunderstanding and improving collaboration.
Learning Outcomes
Participants will be able to:
Identify culturally influenced communication styles
Practice active listening across cultural differences
Ask better questions and reduce defensiveness
Respond more effectively in challenging conversations
Delivery Formats
a) 2-hour interactive skills workshop
b) In-person or virtual
c) Applicable across sectors and roles
Call to Action
Improve communication. Reduce conflict. Increase effectiveness.
Schedule this training with Damina Global Consulting LLC to strengthen communication across your organization.
MODULE 5: DECISION-MAKING THROUGH AN INTERCULTURAL LENS
Overview
This module supports leaders in making informed, culturally responsive decisions. Participants learn how to recognize meaningful cultural patterns without stereotyping and how to adapt decisions to better serve diverse teams, residents, and stakeholders.
Learning Outcomes
Participants will be able to:
Analyze decisions through an intercultural lens
Identify whose perspectives are included or missing
Adapt policies, practices, and leadership approaches
Strengthen outcomes through culturally responsive decision-making
Delivery Formats
a) 2-hour scenario-based workshop
b) In-person or virtual
c) Ideal for leadership teams and decision-makers
Call to Action
Make better decisions in a diverse environment.
Contact Damina Global Consulting LLC to bring intercultural insight into your leadership process.
MODULE 6: BUILDING TRUST, BELONGING, AND INCLUSIVE SYSTEMS
Overview
This module focuses on sustaining inclusive practices over time. Participants develop adaptive leadership strategies that foster trust, belonging, and engagement across cultural differences—moving beyond awareness to lasting behavioral change.
Learning Outcomes
Participants will be able to:
Build trust across cultural boundaries
Foster a sense of belonging in teams and communities
Adapt leadership behaviors to diverse needs
Strengthen inclusive systems and practices
Delivery Formats
a) 2-hour applied learning workshop
b) In-person or virtual
c) Well-suited for organizations seeking long-term impact
Call to Action
Turn inclusion into everyday practice.
Partner with Damina Global Consulting LLC to build cultures of trust and belonging
MODULE 7: MOVING FORWARD TOGETHER – INTERCULTURAL ACTION PLANNING
Overview
This capstone module helps participants translate learning into action. Using the IDI framework, individuals and teams develop practical intercultural development goals and strategies that support accountability and continuous growth.
Learning Outcomes
Participants will be able to:
Identify individual and organizational growth priorities
Develop actionable intercultural development goals
Align learning with organizational mission and values
Commit to measurable next steps
Delivery Formats
a) 2-hour facilitated planning session
b) In-person or virtual
c) Can be paired with IDI assessment and debriefs
Call to Action
Sustain intercultural growth beyond the training room.
Contact Damina Global Consulting LLC to support your next phase of intercultural development.
FROM TENSION TO TRUST: MANAGING CONFLICT ACROSS CULTURES
Damina Global Consulting LLC partners with cities, organizations, and community leaders to build culturally responsive, conflict-competent environments. Through evidence-based assessments and practical training, including the Intercultural Conflict Styles (ICS) framework. We help leaders navigate difference, reduce misunderstanding, and strengthen trust across cultures. Our work equips teams to lead with equity, communicate effectively, and turn conflict into an opportunity for learning, collaboration, and sustainable impact.
MODULE 1: UNDERSTANDING CONFLICT ACROSS CULTURES
Overview
This foundational module examines how culture shapes the meaning, expression, and interpretation of conflict. Participants explore why behaviors that appear passive, aggressive, or disrespectful often reflect different cultural values related to communication, power, and harmony.
Learning Outcomes
Participants will be able to:
Define conflict through an intercultural lens
Recognize how cultural values shape conflict behaviors
Identify assumptions that escalate misunderstanding and tension
Delivery Formats
a) 2-hour interactive workshop
b) Half-day professional development session
c) Virtual or in-person
Call to Action
Build a shared foundation for addressing conflict across difference.
Schedule this module as a standalone workshop or as the entry point to a full ICS training series.
MODULE 2: KNOWING YOUR CONFLICT STYLE: INTERPRETING THE ICS INVENTORY
Overview
Using the Intercultural Conflict Styles (ICS) Inventory, this module helps participants understand their natural approaches to conflict. Emphasis is placed on self-awareness, strengths, blind spots, and contextual effectiveness.
Learning Outcomes
Participants will be able to:
Interpret their ICS assessment results
Understand the Direct–Indirect and Engage–Avoid dimensions
Recognize how their style impacts leadership and relationships
Delivery Formats
a) 2-hour facilitated assessment debrief
b) Cohort-based leadership development
c) Virtual or in-person
Call to Action
Increase self-awareness and leadership effectiveness in conflict.
Pair this module with the ICS assessment for maximum impact.
MODULE 3: INTERCULTURAL CONFLICT STYLES IN ACTION
Overview
This module focuses on recognizing and effectively working with conflict styles different from one’s own. Participants learn to reduce misinterpretation, build empathy, and adapt expectations in diverse teams and partnerships.
Learning Outcomes
Participants will be able to:
Identify different conflict styles in others
Anticipate common style-based misunderstandings
Adjust communication strategies across cultures
Delivery Formats
a) 2-hour skills-based workshop
b) Team or department training
c) In-person preferred; virtual available
Call to Action
Improve collaboration by understanding how others approach conflict.
Ideal for teams experiencing communication breakdowns or tension.
MODULE 4: MANAGING CONFLICT IN MULTICULTURAL WORKPLACES
Overview
Designed for supervisors and managers, this module applies intercultural conflict principles to real workplace challenges such as feedback, performance management, and policy enforcement in diverse environments.
Learning Outcomes
Participants will be able to:
Address workplace conflict proactively and fairly
Provide feedback across cultural differences
Reduce escalation, grievances, and complaints
Delivery Formats
a) 2-hour management training
b) Half-day supervisory institute
c) In-person or virtual
Call to Action
Equip your leaders to manage conflict without damaging trust or morale.
Recommended for supervisory, HR, and leadership development programs.
Module 5: Conflict in Diverse Communities
Overview
This module prepares leaders to navigate conflict in public-facing and community settings. Participants develop culturally responsive strategies for dialogue, engagement, and trust-building, particularly with immigrant and historically marginalized communities.
Learning Outcomes
Participants will be able to:
Navigate conflict in community meetings and public forums
Apply culturally responsive listening strategies
Build trust across cultural and historical divides
Delivery Formats
a) 2-hour community engagement workshop
b) Retreat or leadership cohort session
c) In-person preferred
Call to Action
Strengthen community trust through culturally responsive conflict engagement.
Ideal for cities, nonprofits, and community organizations.
MODULE 6: POWER, AUTHORITY, AND EQUITY IN CONFLICT
Overview
This advanced module explores how power, authority, and inequity shape conflict experiences and outcomes. Participants examine power distance, historical context, and equity considerations in conflict decision-making.
Learning Outcomes
Participants will be able to:
Recognize how power dynamics influence conflict
Identify equity gaps in conflict processes
Apply an equity-centered leadership approach
Delivery Formats
a) 2-hour advanced leadership workshop
b) Equity or DEI learning series
c) Virtual or in-person
Call to Action
Lead conflict processes that are fair, transparent, and equitable.
Recommended for senior leaders and equity-focused initiatives.
MODULE 7: ADAPTING AND DE-ESCALATING INTERCULTURAL CONFLICT
Overview
This practical, skill-building module equips participants with tools to de-escalate tense situations and adapt their conflict style across cultural contexts. Emphasis is placed on communication, emotional regulation, and trust repair.
Learning Outcomes
Participants will be able to:
De-escalate high-tension situations effectively
Adapt conflict strategies to cultural context
Repair relationships after conflict
Delivery Formats
a) 2-hour interactive skills lab
b) Crisis response or leadership training
c) In-person or virtual
Call to Action
Move from escalation to resolution with confidence and cultural awareness.
Ideal for frontline leaders and high-stakes environments.
MODULE 8: PUTTING ICS INTO PRACTICE: INTERCULTURAL LEADERSHIP LAB
Overview
This capstone module integrates learning from the full ICS series into real-world leadership practice. Participants apply the framework to current challenges and develop actionable plans for sustained intercultural competence.
Learning Outcomes
Participants will be able to:
Apply ICS concepts to real organizational challenges
Develop personal or team action plans
Sustain respectful dialogue and conflict competence
Delivery Formats
a) 2-hour capstone workshop
b) Full-day retreat closing session
c) In-person preferred
Call to Action
Turn insight into action and lasting organizational change.
Best delivered as the final module in a multi-session ICS program.
